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New Stadium
Topic Started: Dec 5 2005, 11:52 AM (178 Views)
gilson65
James McFadden
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http://icbirmingham.icnetwork.co.uk/mail/b...-name_page.html
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Davejh
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Keep Right On !!!!
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Looking Good :)
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sam jordan
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we can but hope they (the council ) see sense, I just hope that IF the blues get this backing, and hopefully the licence, that it is run by a new team, seperate to the current Management at BCFC plc, the Board are doing grand job, but I feel the senior management level jobs are losing the plot, too many niggly things not right at blues,

Not the playing side (althought that could be better)
Not the board decission making, (which appears well directed)

I mean the day to day running, the way fans are dealt with, "something" is missing, there is rudeness, it does not feel like "my" club anymore, I feel like others i have chatted to, that fans have become a "commodity" that is taken too much for granted. certain staff are fine, but newer ones who i bet don't even support blues, get beyond their station and are almost rude. I just hope that this "trend" does not get transfered to new stadium/complex, the "feeling" at blues was better when in div 1, people mattered more. Rant over for now, waste of ink i guess!
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stevio11
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Alex Govan
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Good post sam ,its been like that since we came up.ALL THE STAFF NEED SACKING AND ONLY RE-HIRED AFTER THEY HAVE ALL GONE ON CUSTOMER RELATIONS COURSES.
The ticket office staff are the worst and always have been, wish I ran the club, they would be first out the door.
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TJDIXI
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Trevor Francis
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I've always found the staff to be really good and in fact the ticket staff were really good to me when i had a slight dilema. I'm not quite sure what we expect sometimes from these people as after all they do have to put up with an awful lot of abuse and IMO if they do appear frosty it's because there not being spoken to or treated as you would expect to be spoken to yourself. It would probably be a lot easier if there was a complaints department but then just imagine how officious and grumpy they would be.

I say give them respect and if you do remeber that not everyone does.
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sam jordan
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stevio11
Dec 5 2005, 01:34 PM
Good post sam ,its been like that since we came up.ALL THE STAFF NEED SACKING AND ONLY RE-HIRED AFTER THEY HAVE ALL GONE ON CUSTOMER RELATIONS COURSES.
The ticket office staff are the worst and always have been, wish I ran the club, they would be first out the door.

it is not just customer service, and to some extent not the actual ticket office staff, they are not the ones to blame, there are not enough of them, so they are under pressure, it is the fact that the management think it is ok to understaff the ticket office on a cup game evening when loads arrive to collect tickets.... it is the in built belief that we will joke and put up with this! I remember getting a letter from KB after the leeds FA cup semi final stating that the q's at ticket office would never happen again, that she was goin to implement faster ways fo dealing with this.

the we had the Worthing cup final q's, the play off final q's, the pick your 1st premiership season tickets up q's... all well over 4 hour q's.


they don't change things because it does not generate extra cash revenue. because we have to put up with it.

and the soul of the club is potentially being ruined, I know that we need to generate money to progress, but it does not mean that the club should lose its soul. Kids should be treated better, more special events for them, more free mascot packages for those who can't pay silly money. I know someone who has paid £1k for 2 kids to be macots when he heard that the dad could't afford the prices, the club should do that... they have loads of mascots now, so surely more could be drawn from kids club etc. FREE.

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