| Welcome to bcfcforum.co.uk. We hope you enjoy your visit. You're currently viewing our forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and voting in polls. Registration is simple, fast, and completely free. Join our community! If you're already a member please log in to your account to access all of our features: |
- Pages:
- 1
- 2
| Business: Listen To Your Customers. | |
|---|---|
| Tweet Topic Started: Dec 7 2005, 07:30 PM (478 Views) | |
| The Blue Bear | Dec 7 2005, 07:30 PM Post #1 |
![]()
Mikael Forssell
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
Lets talk reality. If you run a business, and the services you provide are not to the standard the customer has become acustomed to, and a large quantity of your customers continually call for you to change what you're doing, what would you do? Do you turn to your customers and say, sorry, we know you're paying customers, but really, we don't care what you say, we're going to do things the way we want, we're not going to change anything, despite the fact we're not providing you with the servioce we promised. Or do you acknowledge your customers, and promise that if normal service isn't resumed asap, they will look into making the neccesary changes. Your thoughts? |
![]() |
|
| richinio | Dec 7 2005, 07:36 PM Post #2 |
|
Garry Pendrey
![]() ![]() ![]() ![]() ![]() ![]()
|
Of course you would make the changes... In the case of the BCFC board I think they will do so in the current circumstances IF they are convinced that a large majority of supporters truly want a change. At the moment there are only pockets of vocal discontent and murmours. Another poor show on Saturday and I think there will be an avalanche. |
![]() |
|
| Blooboy | Dec 7 2005, 07:37 PM Post #3 |
|
Unregistered
|
i understand what your saying but we are only the customers on the message board. I'm not saying we don't count but we are hardly the majority, i know quite a few die hard Blues fans that have never even surfed the net let alone posted a message on here. However having said that the current census on here is that we are going down. the poll we are running at the mo for Blues fans shows what we all think,,,, we are heading down..even the Vile have had only one vote, this has to be some kind of record. it's what i like about our fans...we are realists, we've seen it all before, we are masters at relegation. Aston Villa [ 1 ] [1.04%] WBA [ 15 ] [15.63%] Sunderland [ 31 ] [32.29%] Fulham [ 0 ] [0.00%] Portsmouth [ 24 ] [25.00%] West Ham [ 0 ] [0.00%] Everton [ 0 ] [0.00%] Birmingham [ 23 ] [23.96%] Charlton [ 0 ] [0.00%] Wigan [ 0 ] [0.00%] Man City [ 0 ] [0.00%] Newcastle [ 1 ] [1.04%] Chelsea [ 1 ] [1.04%] I am sure that if you asked David Sullivan tonight are we going down?...he'd answer in all probability yes. |
|
|
| proccy_blues | Dec 7 2005, 08:28 PM Post #4 |
|
Joe Bradford
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
whats your definition of customers? mine would be those who part with their hard earned cash, primarily st holders. even amongst the few of us on this forum who have st's, our voice is as valid as any other paying customer in any other business. yes? and we live in a democratic society? yes. so when sam conducted a poll that showed the majority in favour of sb staying, i assume you accept that decision? or are we saying that, regardless of the tiny amount of disaffected fans, we should take their course of action against the majority wishes? not very democratic if you ask me... to use the business analogy (bearing in mind footy clubs couldnt be more removed from normal business), every single company has some customers who are unhappy and their concerns are more often than not overlooked. fact. i work for a very customer oriented company, but we accept you cant please all of the people all of the time, there will be casualties, but they will NOT be the board or senior managers.... fact. ;) |
![]() |
|
| steveb | Dec 7 2005, 08:50 PM Post #5 |
|
Steve Claridge
![]() ![]() ![]() ![]() ![]()
|
totally agree :) |
![]() |
|
| proccy_blues | Dec 7 2005, 08:51 PM Post #6 |
|
Joe Bradford
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
cheers steveb, another one pishing against the wind then?? :D |
![]() |
|
| richinio | Dec 7 2005, 08:59 PM Post #7 |
|
Garry Pendrey
![]() ![]() ![]() ![]() ![]() ![]()
|
Was there a poll then? |
![]() |
|
| proccy_blues | Dec 7 2005, 09:00 PM Post #8 |
|
Joe Bradford
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
apparently so, sam was saying so earlier. you've got me worried now, lol, did i imagine it ffs :o |
![]() |
|
| steveb | Dec 7 2005, 09:02 PM Post #9 |
|
Steve Claridge
![]() ![]() ![]() ![]() ![]()
|
:lol: :lol: absolutely.iam rowing rapidly but the ra ;) pids are still approaching |
![]() |
|
| steveb | Dec 7 2005, 09:09 PM Post #10 |
|
Steve Claridge
![]() ![]() ![]() ![]() ![]()
|
eh :blink: what happened there......meant to say i am rowing rapidly but the rapids are still approaching ;) |
![]() |
|
| proccy_blues | Dec 7 2005, 09:10 PM Post #11 |
|
Joe Bradford
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
dont worry mate, i'm on sol lager and half pished too ;) |
![]() |
|
| Willie | Dec 7 2005, 09:15 PM Post #12 |
![]()
Willie
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
Well i take it you have never called british gas or any of the other companies who have moved their customer services overseas. They get complaints everyday....have they changed? They know that they will lose customers, but they also know that they will gain about the same amount so they carry on as normal. Companies do listen to customer concerns, and do react to these concerns when needed, mostly when its an easy fix involving minimum or no cost |
![]() |
|
| steveb | Dec 7 2005, 09:19 PM Post #13 |
|
Steve Claridge
![]() ![]() ![]() ![]() ![]()
|
:lol: i am here drinking me grolsh- must be sronger than i thought **thumbup |
![]() |
|
| proccy_blues | Dec 7 2005, 09:19 PM Post #14 |
|
Joe Bradford
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
spot on willie, and those in the fully private sectors are worse.. ;) |
![]() |
|
| mr penguin | Dec 7 2005, 09:22 PM Post #15 |
|
Sponsored by Flybe.com
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
This is the key point. Imo, football clubs should not be allowed to be run as businesses at all. Football is our national sport & clubs enjoy a captive support because of their historical ties to the community. In the same way that public utilities, transport companies, etc, are regulated for the public good, there should be a charter governing the operation of football clubs. As it is, clubs are able to ignore the wishes of their customers in ways that ordinary businesses could never get away with (e.g. how many of us prefer games to be played on Monday night rather than 3pm on a Saturday ?) |
![]() |
|
| proccy_blues | Dec 7 2005, 09:25 PM Post #16 |
|
Joe Bradford
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
but most of the companies/industries you quote penguin are not state run or controlled in any way other than a toothless body of mandarins who are afraid of upsetting them... |
![]() |
|
| mr penguin | Dec 7 2005, 09:36 PM Post #17 |
|
Sponsored by Flybe.com
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
Don't agree proccy mate... Railways, telecoms, electric, gas, postal services, water companies... heavily regulated.... the regulator has a lot of power... |
![]() |
|
| baron von bluenose | Dec 7 2005, 10:13 PM Post #18 |
|
Bob Latchford
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
i got a buisiness and plenty of customers and you cant please the all of them all of the time if the customers arent happy there free to try elsewhere |
![]() |
|
| Bluediver | Dec 7 2005, 10:19 PM Post #19 |
![]()
Alex Govan
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
Ahh, the Gerald Ratner approach. :D |
![]() |
|
| mr penguin | Dec 7 2005, 10:19 PM Post #20 |
|
Sponsored by Flybe.com
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
Yeah dave but in your other posts you say that you'll support Blues however crappy they are. Do you get the same mindless loyalty from your "customers" ? |
![]() |
|
| barryblue | Dec 7 2005, 10:28 PM Post #21 |
|
Geoff Horsfield
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
like a puddle on your seat and feet for 5yrs.....Move then......the respose(n leave it for others!)and deaf your mates!! |
![]() |
|
| baron von bluenose | Dec 7 2005, 10:53 PM Post #22 |
|
Bob Latchford
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
they all com back at one point or another my service is un rivalled and unique these days,in 23 years i have only had one un satisfied customer and a full refund was given so this makes for good buissiness |
![]() |
|
| baron von bluenose | Dec 7 2005, 10:55 PM Post #23 |
|
Bob Latchford
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
actually ratner told the world his goods were crap i didnt say anything like that |
![]() |
|
| Mattioso | Dec 7 2005, 11:18 PM Post #24 |
![]()
Mattioso
![]() ![]() ![]() ![]() ![]()
|
Actually what I would say is Give us a chance, And assure the clients that everyone is faithfull in the business and that it WILL be a sucess and that it will get better for them, Like how the Board have done with Bruce, So I think that should of been an option on there because that is what I would do. |
![]() |
|
| sam jordan | Dec 8 2005, 07:14 AM Post #25 |
|
Unregistered
|
sadly I believe that BCFC plc have started to take the blues fans for granted, in the beginning of the sullivan/gold reign they were aware of customer service and that that was the ingredient they needed to resurrect the club, and they made it happen, brady was so single minded and pushed thru change to get fans back, and get fans treated well, she wrote letters to fans, she took a real interest and it worked, since we have been in premiership I feel the status has gone to their heads, they now assume they will sell 18000+ season tickets a yr, and sell out 80% of games, and hence they have ignored the fans needs, and just let things drift. The stadium may have taken time, the poor start has probably caught them off guard, but it has suddenly highlighted the gap, a wake up call, not just to get the first team performing, but has shown them that the fan is not to be taken for granted. There is no one in particular to blame, it has drifted into this way.... hopefully "they" will change their methods and priorities. We, the fans will remain loyal to the blues, and that loyalty will "force" us to part with cash, but BCFC plc cannot take the P I S S, most fans are more than happy with the board and what they have done, but a lot of fans are now wondering why things have slipped, and little things become niggles, and then when u face 4-5 little niggles you find yourself getting ******* off, at which point you realise you are not the only one. This is not a direct criticism of staff, but something is not right. I am sure the club have woken up, and will address these issues, Perry Deakin response to one of my posts yesterday, although defensive, did show that customer service was on their "to do" list, and finger crossed their efforts will make a difference soon. |
|
|
| 1 user reading this topic (1 Guest and 0 Anonymous) | |
![]() Our users say it best: "Zetaboards is the best forum service I have ever used." Learn More · Register for Free |
|
| Go to Next Page | |
| « Previous Topic · Blues Chat · Next Topic » |
- Pages:
- 1
- 2





![]](http://z4.ifrm.com/static/1/pip_r.png)







7:08 PM Jul 11